Welcome to Painted Earth new updated website - same great products, more user friendly

Shipping & returns

SHIPPING AREA 

We ship only within Australia.

SHIPPING PRICE

We use Fastway Couriers, Sendle, or Australia Post to ship your order. Depending on your location and the size of your order we select which one is the best for your order.  

We have a standardised shipping price for most areas as below. However occasionally if you are in a very remote area we may not be able to deliver to you for these prices. We will then contact you to let you know that we need to revise the price of delivery, and give you the option to proceed or not. 

Minimum weight

Maximum weight

Price

0 Kilograms

1 Kilograms

$ 12

1 Kilograms

3 Kilograms

$ 16

3 Kilograms

6 Kilograms

$ 18

6 Kilograms

8 Kilograms

$ 20

8 Kilograms

12 Kilograms

$ 22

12 Kilograms

18 Kilograms

$ 24

18 Kilograms

22 Kilograms

$ 30

23 Kilograms

30 Kilograms

$ 40

30 Kilograms

44 Kilograms

$ 55

44 Kilograms

51 Kilograms

$ 65

51 Kilograms

67 Kilograms

$ 75

67 Kilograms

73 Kilograms

$ 85

73 Kilograms

89 Kilograms

$ 100

89 Kilograms

95 Kilograms

$ 110

95 Kilograms

111 Kilograms

$ 120

111 Kilograms

117 Kilograms

$ 130

117 Kilograms

133 Kilograms

$ 140

SHIPPING TIME FRAME

This will vary according to your distance from us.

Expect 2 - 6 days if you are in NSW and 4 - 10 days if you are elsewhere in Australia.

We will let you know approximate delivery date and tracking details as soon as we have your order packed and dispatched.

CANCELLATIONS AND RETURNS

If you need to cancel an order, please call us on 0431 721 073 as soon as possible after placing it. Unfortunately if we have already tinted or shipped your order we will be unable to cancel it.

We accept returns of a product that has not been tinted or modified specifically for you. However you will need to phone us within 14 days of receiving it, and organise its return it to us in good condition. On receipt of the product in good condition we will refund the price of the product, excluding shipping costs. We cannot accept returns of product that has been tinted or modified specifically for you.

REPLACEMENT OF INCORRECT OR DEFECTIVE PRODUCT

It is the responsibility of the purchaser to check an order when receiving it. Please check it is the correct product and colour you ordered, and in good condition. 

NOTE: We cannot accept any responsibility for application of the wrong product or the wrong colour.

We will replace a product that was not the correct product or colour you ordered if it is our mistake, or if the product is defective or damaged (manufacturer or courier mistake). Please call us on 0431 721 073 as soon as possible after you receive it to verify this and arrange for the return and replacement.

LOST OR UNDELIVERED ITEMS

As this is hard for us to verify we do not take any responsibility for lost or undelivered items.

OUT OF STOCK

We aim to supply all products as advertised on this website. However if for some reason we are not able to do so we will notify you as soon as possible. If an item is temporarily out-of-stock we will contact you and let you know the options available. Usually your options will be to wait for the product to come in or to cancel your order.

CONSUMER GUARANTEE

The products we sell are covered by Australian Consumer Law (commenced on 1st January 2011) designed to protect consumers and ensure fair trading in Australia. Under this law we as the supplier guarantee that the products we supply are fit for the purposes specified in our description of them. The manufacturers of the products guarantee that the products will perform as described in their technical data sheets, when applied on surfaces which are prepared in accordance with the instructions in their technical data sheets, and applied in the manner as described in their technical data sheets.

If you believe the products do not meet the above guarantee you are entitled to seek a remedy from us, or the manufacturers, for the situation.

OUR OPERATING HOURS

Our shop opening hours are 7.30am - 4.30pm Monday to Friday and 10am - 2pm Saturday  Eastern Standard Time. 

Phone 0431 721 073  or email  info@painted-earth.com.au